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Quick Cards Metrics

This section presents a set of quick, high-impact indicators. These cards are visually larger and use stronger colors to highlight operational behavior during the selected period.

Key indicators

1. Issues Created​

Represents all issues created within the selected period.

2. Issues In Progress​

Counts all issues currently in any status belonging to the In Progress status category.

This includes statuses such as:

  • QA
  • Review
  • In Development
  • Testing

The specific status does not matter; the category is what determines inclusion.

3. Issues Resolved​

All issues transitioned into the Done status category and Resolution field != null.

This includes:

  • Completed
  • Cancelled
  • Rejected
  • Any status under "Done"

This metric includes both consistent and inconsistent resolutions.

4. Inconsistent Issues​

Issues resolved with data or process inconsistencies. Three groups are analyzed:

Group 1: Resolved but status category is NOT Done​

  • Transitioned to a resolution value but final status does not belong to Done.

Group 2: Not Resolved but status category IS Done​

  • Status category indicates closure, but the Resolution is missing.

Group 3: Resolved AND Done category but with problematic details​

  • Resolution date is earlier than creation date.
  • The issue was created and immediately auto-transitioned directly to Done.

These represent data-quality or workflow-governance issues.

5. Reopened Issues​

Issues that:

  • Reached a Done category status with a valid Resolution
  • Later moved to a non-Done status category
  • And their Resolution was cleared or changed back to NULL

6. Issues with Priority Change​

Issues where the Priority field changed during their lifecycle.

7. Unassigned Issues​

Issues that currently have no assignee.

Important considerations:

  • If an issue had an assignee and was later cleared, it still counts as unassigned.

8. Reassigned Issues​

Issues where the assignee was changed from one user to another.

Interpretation of These Quick Metrics​

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💡 These quick cards highlight volume, movement, data behavior, team activity, and process integrity.

Together, these metrics help users understand how work is entering, moving through, and exiting the system.

A high number of created issues may indicate increasing demand, while many in-progress items might suggest capacity pressure.

A large volume of resolved issues reflects delivery activity, but inconsistent or reopened issues highlight underlying process or quality problems.

Priority changes and reassignment counts indicate how often the work is being reshaped or redirected, which may signal shifting requirements or unclear ownership.

Lastly, many unassigned issues may reflect delays, lack of ownership, or poor intake practices.

How to Improve These Metrics​

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⭐ These areas can be optimized through workflow governance, better intake practices, and stronger field validation.

Improvement Recommendations​

  • Review and enforce workflow configuration to prevent improper transitions or bypasses.
  • Require and validate Resolution values for all Done-category transitions.
  • Restrict editing of Resolution and Priority fields to prevent unauthorized changes.
  • Improve assignment discipline by ensuring each issue receives an immediate owner.
  • Monitor and reduce excessive priority changes, which often signal unclear requirements.
  • Analyze reopened issues to identify problematic steps or misunderstood closure criteria.
  • Identify inconsistencies early through automation rules, validators, and periodic audits.
  • Limit auto-transitions or reconfigure them to prevent premature or invalid closures.
  • Provide team training on proper workflow usage and Definition of Done.

✔️ The goal is to reduce noise, prevent rework, and ensure the issue lifecycle reflects real work progress accurately.