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šŸ§  Advanced Atlassian Skills

High-level technical expertise across Jira, JSM, Confluence, Assets, Xray & ScriptRunner.

šŸš€ Overviewā€‹

I provide specialized support across the entire Atlassian ecosystem, combining advanced administration, technical troubleshooting, and deep product knowledge. My experience includes handling 8,500+ tickets, consistently ranking #1 in resolved cases, and supporting complex production environments with high reliability.

Iā€™m often the person teams reach when the issue is unclear, complex, or cross-tool.

šŸ§© Core Strengths (At a Glance)ā€‹

šŸ”§ Jira Software / Jira Core ā€” Advanced Admin

  • Complex workflows, screens & field schemas
  • Dynamic boards, JQL master-level
  • PQL (Projectrack), AQL (Assets), Xray queries
  • Issue Security schemes, collectors, dashboards
  • Webhooks & integrations
  • Advanced automations (smart values, branches, conditions)

šŸ“® Jira Service Management

  • Full portal & request type configuration
  • SLA setup, queues, and troubleshooting
  • Assets expert: schemas, relationships, AQL, validations
  • Notification Helper diagnostics

šŸ“˜ Confluence

  • Space & permission architecture
  • Templates, macros, automations
  • Table Transformer (SQL), Comala, Gliffy
  • Page hierarchy optimization and governance

šŸ“„ Data & Import Expert

  • Complex CSV imports (issues, subtasks, relations)
  • Xray imports (Tests, Sets, Executions, Plans)
  • Assets imports (JSON/CSV mapping, incremental sync)
  • Fixing broken or inconsistent client files
  • Ensuring clean, validated, production-ready data

šŸž Troubleshooting & Diagnostics

  • Audit logs, workflow histories, ScriptRunner logs
  • Script Console testing (safe execution paths)
  • Reproducing issues in dev environments
  • Reindexing management
  • Cross-tool debugging (Jira + Assets + Xray + SR)

šŸ§© Marketplace Apps Mastery

ScriptRunner (listeners, behaviors, fragments, post-functions, REST endpoints)
Projectrack, Xray, Comala, Elements Connect, EazyBI,
and other advanced plugins

šŸ” Users, Permissions & Governance

  • Roles, groups, global permissions
  • Directory sync (Crowd)
  • Evaluating customization feasibility
  • Vendor collaboration (Adaptavist, Xray, etc.)

šŸ§  My Approach: Logic-Driven Supportā€‹

I combine admin expertise + programming logic, enabling me to:

  • Pinpoint the exact root cause behind complex issues
  • Navigate multi-app dependencies
  • Read & interpret scripts (validators, conditions, behaviors)
  • Predict the correct diagnostic path from the ticket description
  • Avoid rework and accelerate incident resolution

This efficiency is part of what allowed me to reach 8,500+ resolved tickets with top performance.

šŸ“ˆ Impactā€‹

  • Faster, more accurate incident resolution
  • Fewer escalations due to deep technical analysis
  • Stable Atlassian ecosystem for internal teams
  • Improved collaboration with vendors
  • Clean, consistent data flows across tools

šŸ“Œ Current Statusā€‹

I actively provide daily specialized support across:

Jira | JSM | Confluence | Assets | Xray | ScriptRunner | Marketplace Apps